A case study of Interactive Voice Response System based Daily Monitoring System in Uttar Pradesh
Between 10.30 am and 12.30 pm every day, headmasters of government-run elementary schools in Uttar Pradesh receive an automated phone call from State headquarters asking them to report on the number of mid-day meals served to school children. In response, headmasters punch in the appropriate number. This data is then uploaded into a software program that generates daily monitoring reports, allowing senior officers to monitor the program, in real time, across the state.This is Uttar Pradesh’s (UP) effort at introducing a technology-driven method to monitor the Mid-Day Meal scheme. Launched in July 2010, this method uses a technology known as Interactive Voice Response System (IVRS) to create a real time database on the number of mid-day meals served in UP’s schools.
The current note assesses the perceived benefits of IVRS based daily monitoring and examines the perceptions of various stakeholders towards it.
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