Marcus Goldstein

Are you being Served: New Tools for Measuring Service Delivery

Experience shows that increasing government spending on public services alone is not sufficient to raise standards of living and improve access to health, education, and other public services. Although significant strides have been made in expanding access to education and health services in the past decade,the quality of those services remains a serious concern. Strengthening accountability and supporting governance reforms in service delivery are thus major priorities for the World Bank and its development partners.
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