Policy Brief

Interactive Voice Response System: Closing Feedback Loops and Enhancing Accountability in the Mid-Day Meal Scheme

The Interactive Voice Response System (IVRS) offers a technology-driven solution to strengthen the monitoring framework and information flows of the Mid-Day Meal Scheme (MDMS). It is being implemented in the states of Uttar Pradesh and Bihar since 2010 and 2012, respectively. Read more »

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Publication Author: 
Mehjabeen Jagmag and Shailey Tucker

Right to Public Service Acts in India: The Experience from Bihar and Madhya Pradesh

Ten states of India have passed Right to Public Services act in previous two years with a view to improve functioning and increase accountability of these services . This policy brief examines the implementation of the act in two states, Madhya Pradesh and Bihar and gauges its impact. Read more »

Comparative Overview of the Legislative Framework for administrative oversight in Commonwealth countries

This brief looks at the legislative framework pertaining to oversight agencies or Ombudsman in select Commonwealth countries such as Australia, New Zealand, Pakistan, South Africa and United Kingdom, whose mandate entails investigating complaints against administrative action of the government and its agencies. Read more »

Publication Author: 
Swagata Raha

25% Reservation under the RTE: Unpacking the Rules in PAISA States

The RTE Act mandates a minimum of 25% reservation for disadvantaged groups and economically weaker sections in private unaided schools. This Brief analyses the key provisions for the policy's implementation in the PAISA states. 

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Analysis of the Right of Citizens for Time Bound Delivery of Goods and Services and Redressal of their Grievances Bill, 2011

This brief analyses the key features of The Right of Citizens for Time Bound Delivery of Goods and Services and Redressal of their Grievances Bill, 2011 (referred to as the GR Bill in the Policy Brief). Read more »

A case study of Interactive Voice Response System based Daily Monitoring System in Uttar Pradesh

Between 10.30 am and 12.30 pm every day, headmasters of government-run elementary schools in Uttar Pradesh receive an automated phone call from State headquarters asking them to report on the number of mid-day meals served to school children. In response, headmasters punch in the appropriate number. Read more »

State Legislation on Right to Time-Bound Delivery of Service

This brief examines the various Public Service Guarantee Acts enacted by 9 states in India. 

Publication Author: 
Swagata Raha

Social Audits in the Public Distribution System: A case study from Andhra Pradesh

The field notes in this series seek to document accountability mechanisms built into key government programs for service delivery. These include programs such as the National Rural Health Mission, Mahatma Gandhi National Rural Employment Scheme, Public Distribution System and others. Read more »

A guide to conducting social audits

Social Audits are now widely accepted as an important mechanism to address corruption and strengthen accountability in government service delivery. Read more »

Accountability Tool Kits: Public Expenditure Tracking Surveys

The past decade has witnessed an overwhelming interest among citizens and civil society groups around the world to engage with budget issues, through a mix of analysis, public education and advocacy. Read more »